My set-top box is not responding to remote commands
If you are unable to control your set-top box through your Slingbox, this article may help!
What causes this?
Your Slingbox uses IR (Infrared Frequency) "blasters" to control your set-top box with a virtual remote control. Most common set-top box remote controls, such as those from DIRECTV and DISH, are set to RF (Radio Frequency) by default, causing the set-top box to be unresponsive to Slingbox commands.
By switching your remote settings from RF to IR, you can ensure your remote commands reach your Slingbox.
To fix this on a DIRECTV set-top box:
You must go into your DIRECTV set-top box settings and switch the IR/RF setting from RF to IR.
To do this with the original
DIRECTV remote, press Menu
and navigate to Settings & Help
> Remote Control
> Remote Settings
> IR/RF Setup.
Change the setting to IR
by following the onscreen instructions from your receiver. Consult your DIRECTV set-top box user manual for more details.
To fix this on a DISH set-top box:
Some DISH set-top box remotes can be set to IR, and some can only be used in RF mode if you are not in line of sight with your set-top box. To change the remote setting from IR to RF, please consult your DISH set-top box user manual for instructions.
Still having problems?
If your Slingbox continues to be unresponsive to your set-top box remote control commands, check the article linked below for troubleshooting tips.
Here are some advanced troubleshooting steps to help you narrow down any issues with your IR Emitter cables (formerly called IR blaster) or the onscreen remote control, including a cool digital camera test.