SlingCatcher Technical Archive
If you CAN connect to your Slingbox with Watch on Slingbox.com, but NOT with SlingPlayer on your mobile devices or the SlingCatcher, follow these suggestions below.
Videos and movies are created and shown in differing screen formats, such as widescreen, letterbox, pillarbox, and others. You can adjust SlingPlayer to display the format that best suits your needs.
Having trouble with SlingLink units? Check to see if there are any home automation devices in the house.
If you are getting strange errors when you try to log in to your Sling Account via SP 2.0.x, here is one potential solution.
Would you like to create an additional Sling Account and Slingbox password for your family members and/or friends? This article shows you how!
This article explains DHCP (Dynamic Host Configuration Protocol) in simple language.
Confused by all of the ports and cables on the back of your TV or Slingbox? Here's an illustrated glossary.
IR Extenders are used to extend the range of handheld remote controls. This article explains which Sling Media hardware can be used with them.
This article explains what files and formats are playable by SlingCatcher’s "My Media" application (note that "My Media" in this context is not the same as the feature supported by the Slingbox 500). It also provides guidelines on how to create or convert files that will play on SlingCatcher.
If you have video equipment that connects to your TV using an HDMI cable and then try to stream, you may get extremely poor or no video using Watch on Slingbox.com, SlingPlayer for Windows or SlingPlayer for Mac. Here's the reason and a way to fix it.
Learn how to configure your new SlingCatcher in this second part of the SlingCatcher Setup video.
The first part of the SlingCatcher Setup video where we see what comes in the box with the SlingCatcher and hook it up to our TV.
It's a question you shouldn't feel embarrassed to ask! Many folks with home networks aren't sure either.
You need high-speed Internet (broadband) service at home in order to get quality video when viewing over the Internet. Upload speed is especially important.
Here are some of the most common symptoms and solutions for SlingCatcher troubles.
Here are some things to check if this happens to you!
Here's what you need to do to fix this. It's very simple.
You've got your Slingbox hooked up to your set-top box and everything else is connected. All is well until you turn on your TV. SlingPlayer then stops showing video for no apparent reason.
Curious what an ethernet (or network) bridge is?
Public and private IP (Internet Protocol) addresses ... sometimes called "external" and "internal" IP addresses ... both exist for the same reason: to provide unique identification to every device on a network.
Usually this is because your SlingCatcher is set to a resolution that your TV doesn't support. Here's some help.
Got a Logitech Harmony remote control? Here's how you can set it up to work with your SlingCatcher.
Having problems connecting to your home network when you're setting up your SlingCatcher?
Here are tech specs for the SlingCatcher, SlingProjector, and SlingSync/My Media products.
If you got an "Unable to display dialog" error when installing SlingCatcher Desktop software, here's what you can do to fix things.
If you got an "Ordinal 248" error when installing SlingCatcher Desktop software, here's what you can do to fix things.
Yes, you can stream higher definition video from your PRO-HD to a SlingCatcher. While it's not true HD, it's higher quality than standard definition.
Instructions for manually adjusting the resolution of video streaming from your Slingbox to your SlingCatcher.
When I use SlingCatcher, there’s a message on my TV screen that says that there is new software available. What is this and how do I install it?
You don't need to "eject" a USB storage device before disconnecting it from SlingCatcher.
SlingCatcher's remote control has a number of "hidden" commands. Here are all of them and how to use them.
There are two ways to disconnect from the Slingbox you are watching with the SlingCatcher SlingPlayer software.
I just updated SlingCatcher Desktop, and now the Performance and Options settings within SlingProjector are wrong. What can I do?
The SlingCatcher can get the aspect ratio wrong when watching some content coming from the built-in DVB-T tuner in the Slingbox PRO sold in Europe. Here are some fixes.
Want to connect a Network Attached Storage (NAS) device or a PC/Mac shared folder to your SlingCatcher? Here's how.
Here are some suggestions for dealing with files that won't play using SlingCatcher's My Media software.
If you want to know what goes on "under the hood" when SlingSync encodes files, here you go. If this is all gibberish to you, that's okay ... this is for advanced users.
This article explains how to program SlingCatcher's remote so that it can control your other devices.
Here are some helpful tips on how to get a difficult USB drive to work as an external drive on your SlingCatcher.
The first thing to check: whether your computer has what SlingProjector needs.
If SlingProjector causes your computer to become unresponsive, look here for some help.
if you set up a new Slingbox and added it to your Sling Account, it will not automatically show up in the Slingbox listing in SlingCatcher. Here is some more info on how to fix the problem.
Here are some reasons why you may not hear what your files are playing.
You've connected your SlingCatcher to your Slingbox and gone though the Setup Assistant. After all that, the wrong remote appears in SlingPlayer. Why does this happen?
Unless you've updated the SlingCatcher Software ("firmware"), some network software may interfere with the SlingCatcher's ability to stream video at high speed. We've seen this problem when a computer on your home network has "Network Magic" or "Linksys EasyLink Advisor" (LELA) software installed.
Here are nstructions for how to use and program the colored buttons on your SlingCatcher remote control.
When you set up SlingCatcher for the first time, you must use DHCP. After your SlingCatcher is set up, you can change its settings to use a static IP address. Here's how to do this.
If other troubleshooting methods don't work, you may need to reset your SlingCatcher. Here's how.
For best results with your SlingCatcher, keep your Slingbox firmware up-to-date. Here's why.
Are you getting an error when using SlingCatcher?
I tried to install SlingCatcher Desktop, and I got the error, "A problem occurred during hardware installation...." What do I do?
Here are some reasons why this may be happening and how to work around the problem in the future.
We are aware of an issue with the SlingCatcher freezing after streaming video for a long time. Here are some details.
Here is a tour of the SlingCatcher remote control.
This article explains what may cause poor video quality or problems with the audio and video not syncing correctly.
SlingProjector performance not up to par? Here's some help.
I'm using SlingProjector with Windows Vista, and the background application won't shut down after I exit SlingProjector. What do I do?
When I use SlingProjector, the projection region is always 640x480. What do I do?
Using SlingProjector to project video from a web browser other than Windows Internet Explorer 7 can cause the SlingProjector selection window to disappear when the video is finished playing.
Having problems updating SlingCatcher firmware? Here are some steps to take.
Here is what the video zoom modes mean in SlingCatcher.
Here's what the lights on the front of your SlingCatcher are telling you.
If you want to uninstall SlingProjector, you should look in the Windows Add or Remove Programs control panel. There, you'll see an entry for "SlingCatcher Desktop."
Here's basic information about what your Sling Account can do for you.
Here's how. It's quick and easy.
Changing your Sling Account password is simple. There are just a few simple steps.
Yes, you can change your contact information, your email address and your marketing preferences in just a few quick steps.
Product specifications and safety guidelines for the SlingCatcher.
This article explains what resolution is using non-technical terms.
Sometimes when you're watching your TV with your Slingbox, you wish that the picture quality could be better. What to do?
Confused about which versions of the SlingPlayer software work with your Slingbox? Here's a helpful guide to compatibility.
Let's talk about networks. You might be asking yourself, "How do I know if I have a network in my home?" Good question!
How does SlingPlayer connect with your Slingbox when you're out and about and you want to watch your TV? It uses a technique called port forwarding.
Here's what the Slingbox ID is, and how you can find yours.